Last updated: July 27, 2026
Shipping policy
We ship Monday through Friday, excluding holidays. Orders placed before 2:00 PM ET usually go out the same business day. Orders placed after 2:00 PM ET ship the next business day.
Transit time is typically 2 to 10 business days. That is an estimate, not a guarantee.
Carrier delivery estimates are usually accurate, but they are still estimates. A package can fall outside the estimated window for reasons we do not control, including carrier delays and weather.
Packages are dropped off at a U.S. carrier location Monday through Friday and are usually collected around 3:00 PM ET. Until the carrier physically scans a package into its system, tracking may sit at “label created”. That is normal and does not mean your order has not shipped.
Once an order is handed to the carrier, risk of loss, delay, damage, and misdelivery passes to the customer.
Address accuracy
You are responsible for entering a complete and correct delivery address at checkout. If a shipment comes back to us because the address was wrong or incomplete, we can send it out again once you have paid the return and reshipping costs.
Lost, missing, or misdelivered packages
If tracking never shows the package as delivered, contact us and we will open an inquiry with the carrier. We cannot issue a replacement or a refund until the carrier finishes its investigation and confirms the package is lost.
If tracking shows the package was delivered to the address you gave us, Healio Peptides is not responsible for theft or misdelivery after that point, and we do not automatically reship or refund. You can still file a claim directly with the carrier.
Return and refund policy
All sales are final. Healio Peptides does not accept returns, exchanges, or refunds once an order has left our facility.
The reason is storage. We sell laboratory research chemicals and peptides, and their stability depends entirely on how they are stored and handled. Once a package is outside our facility we have no way to verify the conditions it was kept in, so returned material cannot be inspected, restocked, or resold.
Placing an order means you accept that the purchase is final and that you are taking responsibility for it.
Once payment is accepted, the order moves into fulfillment automatically. Orders cannot be canceled, changed, or refunded after that point, even if the package has not physically left the building yet.
The one exception
We will review a claim if a product arrives with a manufacturing defect, or with damage that happened before it shipped. You have 72 hours from delivery to report it. Requests sent after that window are not reviewed.
Email support@healiopeptides.com within 72 hours of delivery and include:
- Your order number
- Clear photos of the product and its packaging
- A description of the problem
- Photos of the shipping box, if the damage happened in transit
Claims without enough documentation may be denied. Whether a product qualifies as defective or damaged is decided at the sole discretion of Healio Peptides.
If we approve a claim, we may offer a replacement, store credit, or a refund. Which of those we offer is our decision, and approval is never guaranteed.
What is not covered
We cannot refund or replace an order because of improper handling or storage after delivery, carrier delays, ordering the wrong item, a change of mind, or dissatisfaction with research results.
By buying from Healio Peptides you acknowledge that these products cannot be returned once shipped, and you accept this policy.
Questions
Email support@healiopeptides.com. We reply within 24 to 48 business hours, Monday through Friday, 9:00 AM to 5:00 PM ET.