Last updated: November 2, 2026
Shipping policy
We ship Monday through Friday, excluding holidays. Orders placed before 2:00 PM ET usually go out the same business day. Orders placed after 2:00 PM ET ship the next business day.
Transit time is typically 2 to 10 business days. That is an estimate, not a guarantee.
Standard ground shipping is a flat $14.99 per order. Orders of $185 or more ship free. 2-Day Air ($23.99) and Next Day Air ($54.99) are available at checkout.
Carrier delivery estimates are usually accurate, but they are still estimates. A package can fall outside the estimated window for reasons we do not control, including carrier delays and weather.
Packages are dropped off at a U.S. carrier location Monday through Friday and are usually collected around 3:00 PM ET. Until the carrier physically scans a package into its system, tracking may sit at “label created”. That is normal and does not mean your order has not shipped.
Once an order is handed to the carrier, risk of loss, delay, damage, and misdelivery passes to the customer.
Address accuracy
You are responsible for entering a complete and correct delivery address at checkout. If a shipment comes back to us because the address was wrong or incomplete, we can send it out again once you have paid the return and reshipping costs.
Lost, missing, or misdelivered packages
If tracking never shows the package as delivered, contact us and we will open an inquiry with the carrier. We cannot issue a replacement or a refund until the carrier finishes its investigation and confirms the package is lost.
If tracking shows the package was delivered to the address you gave us, Healio Peptides is not responsible for theft or misdelivery after that point, and we do not automatically reship or refund. You can still file a claim directly with the carrier.
Return and refund policy
We want every order to arrive in perfect condition. If a product arrives defective or damaged, we will make it right with a replacement, an exchange, store credit, or a refund. Returns and exchanges are available for defective or damaged products.
The reason is storage. Our products are laboratory research chemicals and peptides, and their stability depends on how they are stored and handled. Once a package has left our facility we cannot verify the conditions it was kept in, so products that arrived as ordered are not eligible for return or exchange.
Once payment is accepted, the order moves into fulfillment automatically, so orders cannot be changed or canceled after that point.
Defective or damaged products
If your order arrives with a manufacturing defect, or with damage that happened before it shipped, please let us know within 72 hours (3 days) of delivery.
Email support@healiopeptides.com and include:
- Your order number
- Clear photos of the product and its packaging
- A description of the problem
- Photos of the shipping box, if the damage happened in transit
Our team reviews every claim as quickly as we can. Clear photos help us resolve it fast, and we may ask for more detail if something is unclear.
Once your claim is approved, we will send you a prepaid return label. Ship the product back to us by mail. We pay the return shipping, and there is no restocking fee. When we receive and inspect the product, we will send a replacement or exchange, or issue store credit or a refund, whichever fits your order best.
What is not covered
Claims are not covered for improper handling or storage after delivery, carrier delays, ordering the wrong item, a change of mind, or dissatisfaction with research results. If you are not sure whether something qualifies, email us and we will take a look.
Questions
Email support@healiopeptides.com. We reply within 24 to 48 business hours, Monday through Friday, 9:00 AM to 5:00 PM ET.